Return Policy

We take pride in our bicycle and fitness knowledge and experience, and believe because of this we can help you find the best deals and products available.
Most products are exchangeable for store credit within 7 days of purchase as long as they are unused and still in original packaging. (unless otherwise stated). All service and deposits are non-refundable.  Several types of goods are exempt from being returned. Perishable goods such as food, or products that would pose a health risk.

*Ordered items brought in from one of our warehouses can incur a 20% restocking fee on the original retail price.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items.
Items that have been special ordered are non-refundable and non-exchangeable
We appreciate your business and if you have any questions about our return policies please feel free to ask any one of our sales staff or email us at

To complete your return, we do require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange.

Sale items (if applicable)
Only regular priced items may be returned*, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at
To return your product, you should mail your product to: NOW Bikes and Fitness 1201 County Road E West, STE 100, Arden Hills, Minnesota, US, 55112
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*Ordered items brought in from one of our warehouses can incur a 20% restocking fee on the original retail price.