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Shipping & Return Policies

RETURNS

We take pride in our bicycle and fitness knowledge and experience, and believe because of this we can help you find the best deals and products available.
Most products are exchangeable for store credit within 7 days of purchase as long as they are unused and still in original packaging. (unless otherwise stated). All service and deposits are non-refundable. Several types of goods are exempt from being returned. Perishable goods such as food, or products that would pose a health risk.

*Ordered items brought in from one of our warehouses can incur a 20% restocking fee on the original retail price.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items.
  • Electronics.
  • Items that have been special ordered are non-refundable and non-exchangeable 

We appreciate your business and if you have any questions about our return policies please feel free to ask any one of our sales staff or email us at info@nowbikes-fitness.com.

To complete your return, we do require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange. 

Sale items (if applicable)
Only regular priced items may be returned*, unfortunately sale items cannot be returned.

Exchanges (if applicable) 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nowbikes-fitness.com.

Shipping 
To return your product, you should mail your product to: NOW Bikes and Fitness 1201 County Road E West, STE 100, Arden Hills, Minnesota, US, 55112
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*Ordered items brought in from one of our warehouses can incur a 20% restocking fee on the original retail price.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE

Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

TC METRO DELIVERY

Free Metro Delivery on orders over $600.00

Please choose a home delivery at checkout.